![]() I informed him that at no time we were informed of that, that the website does not indicate that and that both times I went to the office and spoke about returns, no one mentioned it either. When I received the call today 5/2/23 from the corporate office from Alu(not sure of spelling), we had the conversation regarding the return at which time he told me that there was a fee for returning the aids that amounts to $369 dollars. I expressed my concern with the **** day wait for them to call me because the 30 day return window will be. So he said since I had to take them back with me to just try out the new programming. He would have someone reach out to me from the main office and they would initiate the return. I told him I did not want to continue with this and he said that because it would take **** days to get the return going, that I should just try it because he could not take them back at that time. He asked me to give it one more try because the audiologist reprogrammed them yet again. I returned again on 5/1/23 to see ****** again and again expressed my dissatisfaction. He convinced me to give it one more try and reprogrammed them again. I explained to him my desire to return the aids because I feel they are not satisfactory and are not helping me at all. On 4/27/23 I returned to the office and ***** the fill in was there. I have voiced this several times to ****** who is the person I have been seeing. I have not been able to hear with clarity and basically only hear loudness. I have been back to them 4 different times because I have not been satisfied with the product. At no point we were told of the return policy nor we were ever given anything that. We had to put $1000 down, get approved for credit, purchase insurance. ![]() After checking things out we decided on a pair that cost $6129.00 plus tax, insurance etc. On 4/7/23, my husband and I went to inquire about hearing aids for my self.
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